Privacy Policy

3DCookieCutters.com.au

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3DCookieCutters.com.au respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information.

What we collect

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Shipping address (if you place an order)
• Details of your enquiry or custom design request (including images/files you send us)
• Message history when you contact us via email, Facebook, or WhatsApp

How we use your information

We use personal information to:

• Respond to enquiries and provide quotes
• Design, produce, and fulfil custom orders
• Arrange shipping and delivery (including Australia Post Express Post or delivery drivers where applicable)
• Communicate with you about your request, order status, or changes
• Maintain basic business records and customer service history

Disclosure of information

We do not sell or rent your personal information. We may share information only when necessary to:

• Provide delivery services (e.g., Australia Post or delivery drivers)
• Comply with legal obligations
• Protect our rights and prevent misuse or fraud

Third-party platforms (Facebook/WhatsApp)

If you contact us via Facebook or WhatsApp, your messages and any information you provide may also be processed by those platforms under their own privacy policies. We may store messages for customer service and record-keeping.

Data storage and security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. No method of transmission or storage is completely secure.

Access and deletion

You may request access to, correction of, or deletion of your personal information by contacting us at info@3dcookiecutters.com.au.

Updates

We may update this policy from time to time. The latest version will be available on this page.